- Cancellations are only accepted by e-mail and the refund will be done by bank transfer.
CANCELLATION POLICY
- In case of cancellations communicated within 45 days before arrival, the full amount you paid will be refunded. The cost of the agency procedure for cancellation involves a fixed charge of only Euro 50,00 which will be deducted from the refunded amount.
- In case of cancellations communicated from 44 to 20 days before arrival, you will receive a Voucher with the same amount that you already paid, valid for a reservation to be made during the current summer or in the next summer season.
- In case of cancellations communicated from 19 to 8 days before arrival, the full amount of the deposit will be retained.
- In case of cancellations communicated from 7 to 0 days before arrival, the full amount of the reservation will be retained.
- Cancellations of reservations that use vouchers issued in 2023 do not give the right in any case to any refund, whether total or partial, or to the issue of a new voucher.
All the guests of Intras Agency can make an insurance with Allianz Global Assistance during the booking procedure. Therefore, if your holiday is deleted just before leaving, you will not loose the pre-payment you made. This kind of insurance is to be made online, directly with the Insurance Company, through our website.
